Cancellation, Return/exchange & Refund Policy

Last Updated: 5/9/25

At Mandirkit, we aim to provide high-quality Diwali and Lakshmi pooja samagri and a satisfying customer experience. Please read our cancellation, Return/exchange & Refund Policy carefully before placing an order.

Cancellation Policy

Before Dispatch:
We understand that you might have placed an order by mistake. You may cancel your order within 1 hour of placing in such instance. Since we are a small team, to cancel order, please contact us immediately at:
📧 connect@sevasocialfoundation.org | 📞 Nitin +91 91300 90666
If amount is prepaid, refunds for such cancelled orders will be processed between 25th Oct 2025 and 27th Oct 2025.
After Dispatch:
Once the order has been processed and shipped, it cannot be cancelled.

Return/exchange Policy

We do not accept returns on any of our kits since almost all of the items inside the kit are consumable pooja samagri or highly perishable items like food and flowers. Return exchange is accepted under the following conditions only:

Damaged or Defective Products
If you receive a damaged or defective item, please notify us within 12 hours of delivery, we will offer a free return exchange after verification. Return fees not applicable.
Send clear photos/videos of the damage along with your order number to:📧 connect@sevasocialfoundation.org | 📞 Nitin +91 91300 90666

Wrong kit Received
We follow a strict quality check on every material that is inside the kit. If you receive an incorrect kit, please notify us within 12 hours of delivery, we will offer a free return exchange after verification. Return fees not applicable.
Send clear photos/videos of the wrong order along with your order number to:📧 connect@sevasocialfoundation.org | 📞 Nitin +91 91300 90666

Terms of Return/exchange Policy
Any item in the kit must be unused, in its original packaging, with all labels and returned to our delivery person.
Once delivery person inspects, we will issue a replacement immediately.

Refund Policy

Refund is not applicable on any of the delivered orders since almost all of the items inside the kit are consumable pooja samagri or highly perishable items like food and flowers. However, Refund is accepted under the following conditions only:

Undelivered orders
If your order is not delivered, you are liable for refund.
Send your order number to:📧 connect@sevasocialfoundation.org | 📞 Nitin +91 91300 90666